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UK Senior Creative Sales Lead

Title: UK Senior Creative Sales Lead
Reporting to: Creative Sales Manager
Department: Sales
Location: Sowerby Bridge, UK

THE COMPANY

Established in 1978, J&C Ltd is one of the world’s leading suppliers, manufacturers and installers of flame-retardant fabrics, flooring, drapery, tracks and stage engineering solutions for the entertainment, events, education, and commercials sectors.

The award winning, Yorkshire-based company has a achieved a global reach through of facilities in the UK, and the Middle East The company has completed numerous highly acclaimed drapery and stage engineering projects in some of the world’s most prestigious establishments.

J&C Joel places a strong emphasis on the adoption of its values across its business, which focuses on the customer, excellence, innovation, partnership, and pride. Furthermore, the company holds a strong belief that its people are what make the business so special.

ROLE PURPOSE:

Our UK Creative Sales team deal with design-led and / or complex and large-scale UK drapery projects, working heavily in West End, touring theatre and global concert touring within a variety of exciting and fast-moving sectors.

The team was formed out of an understanding that these projects need a specific focus and skillset to find solutions for challenging designs and ideas. Quite often, they also require the team to move quickly to meet tight deadlines. The team prides itself on being an invaluable resource for designers, specifiers and clients from the concept right through to installation.

This successful candidate will take the senior lead on Creative enquiries, liaising with clients to understand their needs. The role will involve liaising with key stakeholder within the business, specifically in our design and manufacturing teams to break down and work through the enquiry, quoting and, if the project proceeds, ensuring all information is communicated to the relevant teams internally, including our delivery team if we are offering installation services.

The role also involves proactively contacting new and existing customers with a view to discussing upcoming projects. There will be a requirement to develop and build client relations, which will sometimes involve visiting customers across the UK.

KEY ACCOUNTABILITIES / RESPONSIBILITIES:

To deal with incoming enquiries, ensuring all relevant, accurate information is obtained from the customer.
To break down enquiries in order to fully understand what is involved in successfully delivering the brief.
To cost enquiries in accordance with company and departmental processes and send quotations to customers.
To communicate with customers to convert quotations into orders.
To liaise with your colleagues across the business to ensure a project can be delivered within the customer’s desired timescale.
To process orders in an accurate and timely manner.
To liaise with colleagues to ensure all elements of the project are on track.
To maintain and develop existing customer relationships, including external visits to customer premises.
To carry out site visits and measure ups as required.
To seek out and nurture new customers and revenue streams.
To promote the cross selling of products and services across the business.
To use the CRM system fully and in accordance with internal procedures.
To pass on important customer feedback to your manager and team.
To deputise for the Creative Sales Manager when absent.
To monitor and report on market and competitor activities and provide relevant reports and information as and when requested.
To represent J&C Joel at trade shows.

SKILSS AND EXPERIENCE:

Strong B2B sales with a minimum 5 years’ experience.
Business development background.
Previous knowledge of industry, in textiles and/or events highly desirable.
Reliability and consistency.
Attention to detail.
Strong work ethic.
Strong communication skills.
Persistence, patience and the ability to see a task through to the end.
Enthusiasm and a willingness to learn.
An ability to think laterally.
Exceptional organisational skills.
Ability to read technical drawings desirable.
Ability to use AutoCAD or similar software desirable.

QUALIFICATIONS:

A Levels or equivalent required
Full UK Drivers Licence.

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