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UK Sales Apprentice

Title: UK Sales Apprentice
Reporting to: Head of UK Sales
Department: UK Sales
Location: Sowerby Bridge, UK

Overview

J&C Joel supply, manufacture, and install, a range of products into the entertainment and events industry. The core of its business is flame retardant fabrics and manufacturing high-end technical and decorative drapery. Over the last 15 years J&C Joel has hugely grown and developed its stage engineering solutions through its Project’s department, which installs a wide range of systems, ranging from basic curtain tracks and drapery, through to high performance motorised rigging and stage engineering, with sophisticated automation controls.

The award-winning company has been trading successfully for over 40 years and has a global reach through several international facilities, with a HQ in West Yorkshire, as well as offices and operations in Europe, the Middle East, and Asia.

J&C Joel’s products and services can be found all over the world, from school auditoriums, TV and film studios and live entertainment venues to internationally renowned performing arts venues, including theatres, exhibition halls and the world’s most prestigious opera houses.

J&C Joel places a strong emphasis on the adoption of its values across its business, which focuses on the Customer, Excellence, Innovation, Partnerships and Pride. Furthermore, the company holds a strong belief that its people are what make the business so special.

Role Purpose:

J&C Joel has an exciting opportunity for an apprentice to join their fast-paced sales team on an apprenticeship. The apprentice will be given the required training and support to develop their skills in a customer facing, fun environment within our UK Sales team. Alongside this, the successful candidate will work towards obtaining an apprentice qualification in Customer Services, which will be supported by our local educational providers. J&C Joel has a long and successful history of developing and retaining apprentices across a wide range of role, some of whom have grown into senior or managerial roles.

Key Accountabilities / Responsibilities:

• To deliver a first-class service to customers
• To providing administrative support to the UK sales department
• Answering incoming calls into the UK Sales department and directing them accordingly.
• To deal promptly and efficiently with customer enquiries on the telephone and via email by gaining a clear understanding of customers’ requirements and forward to the relevant sales team member
• Accurately input new business delivery details into the computer system, ensuring contact details and addresses for deliveries are correct.
• Accurately collect and record customer information (new business client account set ups) including customer interactions onto the CRM system
• To liaise with transport and production to confirm delivery / collection lead time for quality led returns.
• Deal with sample requests in a timely manner by processing the order on the access system
• To use a payment portal to obtain payment and release of the order in question
• To following up the purchasing department on updates of stock orders, by email and phone
• Keeping sales team updated with specific stock lines due into the business.
• To ensure all work is in line with company policies and objectives
• Effectively communicate with customers, managers and colleagues

Skills & Experience

• The successful candidate will have ideally had some experience of working in a customer facing environment, supporting customers in their role.
• The candidate will need to possess customer service skills and have a good understanding of what good customer service constitutes.
• The successful candidate will be outgoing in their approach.
• The candidate will have a good telephone manner and have good communications skills.
• The candidate will be organised and able to plan their workload.
• The successful candidate will have good timekeeping skills.

Qualifications

• Good standard GCSE grades, minimum of grade 4 in English and Maths.
• The successful candidate will undertake an apprenticeship, working towards Level 2 in Customer Services and then level 3 in Business Administration.