Projects Administrator

Title: Projects Administrator
Reporting to: Head of Projects
Department: Projects
Location: UK

Company Overview

Established in 1978, J&C Ltd is one of the world’s leading suppliers, manufacturers and installers of flame-retardant fabrics, flooring, drapery, tracks and stage engineering solutions for the entertainment, events, education, and commercials sectors.

The award winning, Yorkshire-based company has a achieved a global reach through an international network of facilities in the UK, the Middle East and Asia. The company has completed numerous highly acclaimed drapery and stage engineering projects in some of the world’s most prestigious establishments.

J&C Joel places a strong emphasis on the adoption of its values across its business, which focuses on the customer, excellence, innovation, partnerships, and pride. Furthermore, the company holds a strong belief that its people are what make the business so special.

UK Projects Team

The UK Projects team deal with install-led and specialist projects that focus on our offering of products and solutions in a variety of exciting and fast-moving sectors in the event’s world.

In recent months, the team has worked on projects that include Brighton College, Aviva Studios (Factory International), Selfridges, Cadbury’s World, Liverpool Empire, Oxford, Co-Op Arena and many more, in multiple sectors, including education, festivals and arenas.

Based full-time at our Sowerby Bridge office, the Project Administrator’s role is pivotal to the continued success of our UK Projects team. Responsible for the day-to-day administration and support of the wider projects team in successfully winning and delivering projects.

Key Accountabilities & Responsibilities

Monitor incoming enquiries to ensure all are allocated and actioned by the relevant Estimators in a timely manner.
Contact potential customers by phone and email for additional information on their requirements.
Follow up with Project Managers to ensure that enquiries have been actioned in terms of site visits and quotes being sent to the customer.
Collaborate with the Estimator team to keep the CRM system up to date with quotes and follow up information.
Keep up to date with new products and services within the business for future development of the company’s
Collaborate with marketing to ensure that the project related website pages and literature is up to date and provide them with relevant information for marketing purposes.
Monitor the department’s training certificates, for both employees and subcontractors and advise when any relevant certificates need updating.
Liaise with line managers of other departments for internal training opportunities and best practices.
Ensure all sub-contractors have the correct insurances and certificates to work.
Support the Project Director in recording the department’s 1:2:1’s, objectives and actions and ensure that these are progressed and updated.
Support the Project Managers where required, in the procurement of materials, tools, travel, and accommodation.
Organise site fitter’s schedule, in line with Project Manager requirements.
Ensure that the correct paperwork for projects is being produced and the company ERP system is being used correctly.
Contact customers for feedback on completed projects and share feedback with the wider business.
Take notes at key departmental meeting Ensure that actions are logged, followed up and circulate as appropriate.
Assist in collating regular reports for the Project’s Director, both weekly and monthly.
Improve archiving systems for past projects.
Support diary management for the Project’s Director, where applicable.
Learn internal software and processes to adhere to the current internal policies and procedures and help develop internal guidelines to ensure compliance.
Provide month by month data on successfully delivered
Carry out any other ad-hoc duties as requested by your manager.

Skills & Experience

At least 5 years’ experience in a similar role
Experience in a B2B commercial environment ideally carrying out services / installations on sites.
Exceptional communication and organisational skills.
Comfortable working under pressure.
Proficient in all Windows based (office) systems.
Experience of in-house ERP and/or CRM system.
Ability to work autonomously and manage own workload.
Attention to detail.
Strong work ethic.
Assertiveness but able to demonstrate patience and the ability to see tasks through to the end.

Hours

The role is Monday to Friday, min 30 hours a week, max 36.25 hours (salary pro-rated to hours). Potential for hours to be flexible to suit school hours.

Qualifications

Higher education qualifications desirable.

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